At Sportingbet we believe in providing a 'protected entertainment environment'. It is an important part of our overall customer care programme.
Gambling in a protected environment should be an exciting and pleasurable experience, for adults. We want you to enjoy the Sportingbet experience, so please play wisely and within your budget.
The majority of our customers enjoy the Sportingbet entertainment experience.
Whilst the majority of people do gamble within their means, for some gambling can become a problem.
It may help you to keep control to remember the following:
Occasionally individuals may be concerned about their gambling habits. For those who are concerned the following questionnaire from Gamcare may give some guidance.
If you are concerned that gambling may have taken over your (or someone else's life) then the following questions may help you find out:
These questions are provided to help an individual decide if he or she has a problem and needs to seek help.
There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. If you feel this has happened to you we recommend contacting a self-help organisation for guidance.
The following websites offer advice and guidance. Each link contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support
The National Council on Problem Gambling is the national advocate for programs and services to assist problem gamblers and their families. The mission of the NCPG is to increase public awareness of pathological gambling, ensure the widespread availability of treatment for problem gamblers and their families, and to encourage research and programs for prevention and education.
GamCare has a commitment to promote responsible attitudes to gambling and to work for the provision of proper care for those who have been harmed by gambling dependency.
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
Gamblers anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
If you share your computer with friends or family who are under the legal age to register or bet, we recommend the installation of filtering software in order to restrict the internet access to children and minors.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer’s access to the Internet:
Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
CYBERsitter filtering software allowing parents to add their own sites to block : www.cybersitter.com
SaferInternet a site co-funded by the European Union provides comprehensive information about internet filter software and offers a free test version : www.saferinternet.org
On request, Sportingbet will lock any customer's account or accounts for a period of up to 6 months during which time it will not be possible for the account(s) to be re-opened for any reason. During the period of opt-out, Sportingbet will do all it can to prevent new accounts being re-opened. An account that is simply 'closed' can be re-opened by the customer at any time. To use our self exclusion option, email us at email@example.com with details of all the accounts you have opened with us stating the period you would like to opt-out for. Please note that the request sent by email will be processed during office hours and the onus is on you not to place bets from the time of request until it is implemented. Alternatively you can set up your self-exclusion using the automated self-service facility under ‘My Account’ once you have logged into the site, which will come into effect immediately once you have completed the process
If you are an active mobile customer, we suggest you remove Sportingbet from your notifications to prevent you from receiving content from us. Also, if you use Social Media channels, we recommend you take steps to ensure you don’t receive our news or updates.
Setting a wager limit restricts the amount you can bet on sports and casino games over a selected period. Wager limits do not apply to poker, if you wish to limit your poker play please set a loss limit. You can set a daily, weekly and/or monthly wager limit.
Voided bets do not count towards the wager limit when voided within the specific limit period. Bonus funds and free bets are considered as real money in terms of counting towards your wager limits.
Setting or decreasing your wager limits will take effect immediately. Increases and removals are subject to a 7 day cooling off period before taking effect.
Setting a loss limit restricts the amount you can lose on sports, casino and poker play over a selected time period. You can set a daily, weekly and/or monthly loss limit.
The loss limit is calculated on bet settlement and not bet placement. If you wish to limit yourself at bet placement please set a wager limit. In the case of game play in downloadable clients, the loss limit is calculated on transfer out of the client. Voided bets do not count towards the loss limit when voided within the specific limit period. Bonus funds and free bets are considered as real money in terms of counting towards your loss limits.
Setting or decreasing your loss limit(s) will take effect immediately. Increases and removals are subject to a 7 day cooling off period before taking effect.
A loss limit is calculated by subtracting losses from winnings for the set period of time in a cumulative manner. The stake amount is considered to be part of the total winnings for a bet.
For example if you placed a bet of £50 and it won and you were paid out £100 the total winnings for this bet is £100 (£50 stake + £50 winnings).
An example of a loss limit calculation:
Your daily limit is set to £100.
You place a bet of £50. The bet is settled as a losing bet.
Your total losses for the day is now £50.
You place another bet of £25. The bet is settled as a winning bet and you win £50.
Your total losses for the day is now £0.
The total losses calculation is:
|Total Losses||= winnings – losses|
|= £50 (winnings) – £50 (losses)|
Setting a session limit restricts the amount of time you can be logged into your account. On reaching your set session limit, you will be automatically logged out from your account. Setting or decreasing your session limit will take effect from the next login. Increase and removal of the session limit is subject to a 7 day cooling off period before taking effect.
Please note: setting a session limit will not restrict the amount of time you can spend playing in a downloadable client (e.g. poker client).
All our customer service staff receive awareness training on problem gambling issues.
Customers can easily access a full history of their transactions, withdrawals and deposits with 'My Account'.
A customer's balance is always available through the 'My Account' page and can also be seen from the sportingbet.com home page.
For details of sportingbet.com's Terms and Conditions please click here.
© 2016 Headlong Limited, 85, St John Street, Valletta, VLT1165, Malta. All Rights reserved.
Regulated by the Malta Gaming Authority under licence: MGA/CL2/237/2005 issued on 02/06/2011, MGA/CL1/237/2005 issued on 02/06/2011, MGA/CL1/906/2013 issued on 01/11/2013,
MGA/CL1/1042/2014 issued on 18/12/2014, MGA/CL1/982/2014 issued on 11/11/2014 and MGA/CL1/1066/2014 issued on 23/03/2015.
Warning: Gambling involves risk. You may lose money. Gambling can be addictive. Please play responsibly.
Sportsbook members must be 18 or over.