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Complaints Procedure

Our complaints procedure

  1. Contact Customer Service through Help & Contact Us.
  2. A member of our Customer Service Team will either provide information/resolve your query or they may refer your query to another department.
  3. When a response is received from the referred department the Customer Service agent will get in touch with you.
  4. If the query is not resolved by the response it will be escalated.  UK customers will receive a copy of the complaints procedure via email.  Further investigation of the issue may be undertaken and a Customer Service agent will keep you updated on the progress.
  5. At the end of the iterative process in steps 3 - 4, where all reasonable avenues to resolve the complaint have been exhausted, and where you are not satisfied with the outcome and wish to take the dispute further please inform the Customer Service agent.

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Authorities

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© 2016 Headlong Limited, 85, St John Street, Valletta, VLT1165, Malta. All Rights reserved.

Regulated by the Malta Gaming Authority under licence: MGA/CL2/237/2005 issued on 02/06/2011, MGA/CL1/237/2005 issued on 02/06/2011, MGA/CL1/906/2013 issued on 01/11/2013,
MGA/CL1/1042/2014 issued on 18/12/2014, MGA/CL1/982/2014 issued on 11/11/2014 and MGA/CL1/1066/2014 issued on 23/03/2015.

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