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We process all refund requests via cheque / cashier cheque free of charge.
You can claim your winnings by completing our secure online form.
Cheque / cashier cheque will take up to a week to be delivered within the UK and up to 3 weeks for addresses outside the UK. Cheque / cashier cheque will be sent the next working day.
We are currently unable to process cheque / cashier cheque in the following currencies: US Dollars (USD), Australian Dollar (AUD), Hong Kong Dollar (HKD), and Singapore Dollar (SGD). In this instance, customers can request one free Bank Wire refund per calendar month unless another option is chosen.
Please click here to contact our dedicated customer services team if you have any problems.
